ZENDESK INC

ZEN

Market cap $9.63B

Tom Eggemeier, CEO of customer service platform Zendesk, sees 80% of interactions between customers and companies likely solved by artificial intelligence within five years.

AUSTIN, Texas--(BUSINESS WIRE)--NinjaOne®, the automated endpoint management platform, today announced an integration with Zendesk that provides IT teams with a comprehensive view of their entire IT environment. IT teams can now gain real-time insights between service management and device management solutions, giving organizations comprehensive visibility and centralized workflows, resulting in more efficient, accurate, and timely support. Ticketing and ITSM platforms are often untethered from.

GlobalLink Now Automates Translation of Ticket Conversations Within Zendesk's Agent Workspace GlobalLink Now Automates Translation of Ticket Conversations Within Zendesk's Agent Workspace

Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) SAN FRANCISCO , Feb. 24, 2025 /PRNewswire/ -- Zendesk, a global leader in AI-powered service, today announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and advanced voice solutions and a long-time AWS partner. This acquisition accelerates Zendesk's expansion into larger, more complex service environments, enhances its AI voice capabilities, and strengthens its integration with Amazon Connect, AWS's enterprise-ready, AI-powered, cloud contact center solution that helps companies deliver superior customer service at a lower cost.

AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders SAN FRANCISCO , Nov. 20, 2024 /PRNewswire/ -- Zendesk's 2025 Customer Experience (CX) Trends Report  reveals a pivotal shift in customer expectations: today's consumers demand AI interactions that feel more human, personalized, and engaging than ever before. Drawing on insights from over 10,000 global consumers and business leaders, Zendesk's seventh annual report uncovers five critical trends that will shape the future of customer service, underscoring how human-centric AI is redefining customer loyalty and becoming a strategic edge for companies.

New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee needs SAN FRANCISCO , Nov. 11, 2024 /PRNewswire/ -- Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies to adjust their investment between human agents and AI agents, providing the flexibility needed to be responsive as customer needs, business goals and market demands evolve.

SAN FRANCISCO & NEW YORK--(BUSINESS WIRE)--Today, Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Leading in AI-powered customer and employee experiences through its complete service solution, Zendesk's new capabilities help companies deliver exceptional service in a way that is easy to use, scale, and drive meaningful business results. “AI is bridging the gap between high quality service.

SAN FRANCISCO, Sept. 19, 2024 (GLOBE NEWSWIRE) -- Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the appointment of Zack Urlocker to a new company position as COO responsible for go-to-market activities reporting to CEO Matt Price.

ARLINGTON, Va.--(BUSINESS WIRE)--Higher Logic, the leading community engagement company, announced enhanced integrations between Higher Logic Vanilla (Vanilla) and Zendesk, Inc. to deliver a more responsive and customer-centric support experience. With these advanced integrations, Higher Logic Vanilla customers can streamline their support processes, resulting in faster issue resolution, improved escalation management, and reduced ticket volumes. Key features of the integration include: - Cross.

SAN FRANCISCO--(BUSINESS WIRE)--Sigma, the first and only data analytics solution built natively for cloud scale, announced the addition of two new executives: Christina Liu as Chief Financial Officer (CFO) and Ali Harmer as General Counsel. These new executive hires bring high-impact expertise to measurably grow Sigma and develop the company's business strategy in collaboration with other key leaders in the organization. “Christina and Ali are highly qualified leaders with impressive track rec.