Sprinklr

CXM

Market cap $1.85B

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NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Anthony Coletta will join Sprinklr as Chief Financial Officer, effective immediately, reporting to Sprinklr President and CEO, Rory Read. In this role, Coletta will oversee all financial operations, including financial planning and analysis, accounting, investor relations, and strategic growth initiatives. “We are thrilled to welcome Ant.

NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the release of a new research report prepared by Metric Sherpa: The CX Confidence Disconnect: Why Customers Struggle to Believe What Brands Promise. The findings, drawn from dual surveys of more than 2,600 business leaders and consumers, reveal a potential disconnect between how business leaders perceive their customer experience (CX) and how consumers l.

NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr (NYSE: CXM), the definitive, AI-native platform for unified customer experience management (Unified-CXM), today announced the launch of next-generation AI capabilities and solutions, including Sprinklr Copilot and Sprinklr AI Agents, and enhanced capabilities for Sprinklr Customer Feedback Management (CFM). The Customer Experience Revolution Demands AI-Native Solutions Hyper-connected customers have changed the rules of engagement. Customers control when, whe.

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Sprinklr's sluggish revenue growth and pressured gross margins signal missed opportunities in a competitive SaaS market, making a turnaround difficult. Current valuations around 1.8x EV/revenue reflect growth and margin concerns; low price alone isn't enough to justify a Buy rating. Competitive pressures, weak customer retention, and lackluster net dollar expansion rates highlight product market fit challenges and limited pricing power.

CXM's turnaround is showing early progress, with improved pipeline trends and stronger engagement with top customers via Project Bearhug. Despite sequential revenue improvement and raised guidance, net dollar retention remains weak, limiting confidence in a swift recovery. Profitability gains are offset by rising reinvestment needs and margin pressure from increased R&D and infrastructure costs.

Although the revenue and EPS for Sprinklr (CXM) give a sense of how its business performed in the quarter ended July 2025, it might be worth considering how some key metrics compare with Wall Street estimates and the year-ago numbers.

Sprinklr, Inc. (NYSE:CXM ) Citi's 2025 Global Technology, Media and Telecommunications Conference September 4, 2025 3:30 PM EDT Company Participants Rory Read - President, CEO & Director Conference Call Participants Tyler Radke - Citigroup Inc., Research Division Presentation Tyler Radke VP & Senior Analyst Citi's Co-Head of U.S. Software and counting down the last two sessions of the day, but we're excited to have Rory Read, the CEO of Sprinklr, and you reported results just yesterday. So I appreciate you coming to the conference the day after.

Sprinklr CXM posted second-quarter revenue of $212 million, up 8% year-over-year and ahead of guidance. Subscriptions and professional services led growth.