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PRNewsWire
4 months ago
AudioCodes Announces a Large-Scale Voca CIC Voice Agent Deployment with Atento
Voca CIC powers millions of healthcare voice interactions across the United States through Atento, one of the world's top five Business Process Outsourcing providers OR YEHUDA, Israel , December 15, 2025 /PRNewswire/ -- Highlights AudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, completed a large-scale Conversational IVR modernization for a major managed care organization The new solution supports more than 500 concurrent AI Voice Agents Delivered in just weeks, a record timeframe for a deployment of this scale, highlighting the partnership's exceptional execution Voca CIC introduced advanced analytics and performance reporting, giving Atento real-time visibility into Voice Agent performance and key customer metric Details AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and AI-powered solutions for the digital workplace and customer experience, today announced that its Voca Conversational Interaction Center (Voca CIC), working with Go2Uno, a business communications service provider, and Atento, a top-5 global BPO, successfully delivered a large-scale Voice Agent and Conversational IVR modernization for a major healthcare organization in record time. The deployment was completed in just a few weeks, a record for a project of this scale.